How to verify a certificate in an e-mail message?
Signed messages from MultiBank are sent from the address kontakt@multibank.pl. In order to check if nobody is forging MultiBank it is enough to check the digital signature. Below you will find information on how to do this in various e-mail clients.
Microsoft Outlook
In order to verify the certificate in the Microsoft Outlook, after opening a message choose the following options on the top bar:
File > Properties > Security
or click the certificate icon 
that is found in the message heading. After choosing the Edit trust … check the following items:
General
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Microsoft Outlook Express
In order to verify the certificate in the Microsoft Outlook Express, after opening a message choose the following options on the top bar:
File > Properties > Security>View Certificates
or click the certificate icon that is found in the message heading. After clicking the Signing Certificate… button check the following items.
E-mail portal - smime.p7s attachment
In case of e-mail portals or e-mail clients with reduced functions, a digitally signed message is displayed with an attachment named: smime.p7s.
To verify the certificate in an e-mail client that does not display the certificate, the smime.p7s attachment should be opened and compared to the above described examples.
Regardless of the used e-mail client, the tab with information about the page certificate should include information on the certificate issuer and recipient:
Issued to: MultiBank, Bankowosc Detaliczna BRE Banku SA
Issued by: VeriSign Class 2 OnSite Individual CA
and the certificate hierarchy (path):
VeriSign Class 2 Primary CA
VeriSign Class 2 OnSite Individual CA
MultiBank, Bankowosc Detaliczna BRE Banku SA
MultiBank has introduced a simple method of activation of remote channels with an activation kit. The activation kit allows to activate two basic MultiBanku remote channels:
- the Internet transaction service
- multiline (ATS – Automated Telephone Service)
The activation kit contains:
- a temporary client's number (7-digit)
- a temporary Internet password
- a temporary code for multiline
Caution! This is a temporary client's number and a temporary password. When activating access to the MultiBank channels the client's number and the temporary password will expire. Then you will learn your final 8 - digit client's number and you will set your own Internet password (8-20 characters, letters and digits) and a 6-digit telecode. Remember your new ID number and passwords – they are necessary to use MulitBank services through the remote channels.
What to do if my Internet access has been blocked and I do not know the telecode?
If during the access activation the multiline access code (telecode) was not activated and the Internet access was blocked (entering a wrong password three times blocks access), you should order a new activation kit on the multiline or receive one in a MultiBank branch.
What to do if my Internet access has been blocked and I know the telecode?
If you know your telecode and would like to unblock access to the Internet transaction system, call the multiline at 0801 300 000/42 6 300 000 and set a new password for the Internet service in the automated service or with consultant's assistance.
